All guides
Public guides, organized by topic. Press / to search.
Portal
- 911 Alerts ConfigurationHow to configure alerts for when 911 calls are placed.
- Add a Device or SoftphoneThis article goes over adding a device or softphone client to an extension.
- Call Queue ConfigurationThis guide reviews how to create, edit, and delete Call Queues.
- Configuring Shared Voicemail BoxesHow to configure a shared voicemail box that is not associated with any one extension.
- Create a New UserHow to create a portal user.
- Greetings SettingsThis guide explains all various settings for greetings.
- Holiday Schedule RoutingThis article covers the Holiday Scheduling feature. Route calls how you wish during holidays or custom dates and times.
- How to Block a NumberHow to block a phone number.
- Number Forwarding ConfigurationHow to configure number forwarding.
- Password ResetIf you have forgotten or lost your password for logging into the UniVoxx portal, follow the 'Forgot Password' section. If you know your password and need to change it, follow the 'Change Password' section.
- SMS GuideHow to use the SMS feature in the UniVoxx portal
- SideCar GBX20 ConfigurationThe GRP2615 series supports the expansion module - Supports up to 40 contacts in different pages / connect up to 4 EXT modules.
- Two-Factor Authentication (2FA)This article provides step-by-step instructions for enabling Two-Factor Authentication (2FA) on your UniVoxx account to enhance security and protect your access.
- Whitelist an IP AddressHow to Whitelist an IP address (Dynamic and Static)
Guides
- Backup Internet OptionsVoIP phones are 100% reliant on internet connectivity. UniVoxx suggests customers have a backup ISP(Internet Service Provider) to help maintain availability during outages.
- Connecting a phone to Wi-Fi (Video)Below is a video showing how to connect a standard GRP2613W to Wi-Fi.
- How to Download and Install the UniVoxx Desktop AppA how-to guide on how to download and install the UniVoxx Desktop Application.
- How to Login and Use the UniVoxx Desktop AppA how to guide on how to use the UniVoxx Desktop Application
- Spam CallsManage spam caller ID.
- UniVoxx Phone How-To Video
- UniVoxx Phone Training VideoThe video shows you how to use a UniVoxx phone.
Portable Phones
- Configure Wi-Fi PhonesHow to connect the portable phones to Wi-Fi
- How to Connect a Portable to Wi-FiHow to connect a Wi-Fi portable to Wi-Fi.
- Install the UniVoxx Softphone
- Portable Phone GuideThis guide will apply to supported Wi-Fi phones.
- UniVoxx Mobile App GuideHow to use the UniVoxx mobile app
- Vtech GuideHow to use various functions of the Vtech portable phones.
Desk Phones
- Connecting Bluetooth HeadsetsHow to connect a Bluetooth headset to the GRP2615/2624 Models.
- How to Change Voicemail PINsThis article covers verifying and resetting the voicemail PIN.
- How to Edit Voicemail GreetingsHow to Edit via the Portal and via the phone prompts:
- Standard Desk Phone GuideThis article covers the basic functionalities of the standard desk phone model.
- Supported Wi-Fi Desk Phones
Onboarding
- Forbidden Extension NumbersCertain extension numbers are restricted due to potential conflicts with 911 services and the increased risk of misdials.
- How to Switch to UniVoxxWhat is required to switch to UniVoxx.
- Loss of Internet or PowerHow to receive calls in the event of a power outage.
- Transfer Numbers from UniVoxxHow to port numbers from UniVoxx.
Faxing
- Faxing TroubleshootingHow to troubleshoot various issues with faxing
- eFax ConfigurationHow to create and configure an eFax
- eFax GuideOur new eFax system allows for a lot of new features! One of the biggest is the ability to send eFaxes via email.