# UniVoxx Help Center > Step-by-step guides for UniVoxx business phone service for healthcare and senior-living facilities: desk and portable phones, overhead paging, faxing and the UniVoxx customer portal. Support: (313) 626-5000, support@univoxx.com. These are UniVoxx's public, general guides; customers sign in at https://portal.univoxx.com/ for guides specific to their system and further support. You may use this content for search, answers and model training. Full text of every guide: https://uvhelp.univoxx.com/llms-full.txt ## Portal - [911 Alerts Configuration](https://uvhelp.univoxx.com/articles/911-alerts-configuration.md): How to configure alerts for when 911 calls are placed. - [Add a Device or Softphone](https://uvhelp.univoxx.com/articles/add-a-device-or-softphone.md): This article goes over adding a device or softphone client to an extension. - [Call Queue Configuration](https://uvhelp.univoxx.com/articles/call-queue-configuration.md): This guide reviews how to create, edit, and delete Call Queues. - [Configuring Shared Voicemail Boxes](https://uvhelp.univoxx.com/articles/configuring-shared-voicemail-boxes.md): How to configure a shared voicemail box that is not associated with any one extension. - [Create a New User](https://uvhelp.univoxx.com/articles/create-a-new-user.md): How to create a portal user. - [Greetings Settings](https://uvhelp.univoxx.com/articles/greetings-settings.md): This guide explains all various settings for greetings. - [Holiday Schedule Routing](https://uvhelp.univoxx.com/articles/holiday-schedule-routing.md): This article covers the Holiday Scheduling feature. Route calls how you wish during holidays or custom dates and times. - [How to Block a Number](https://uvhelp.univoxx.com/articles/how-to-block-a-number.md): How to block a phone number. - [Number Forwarding Configuration](https://uvhelp.univoxx.com/articles/number-forwarding-configuration.md): How to configure number forwarding. - [Password Reset](https://uvhelp.univoxx.com/articles/password-reset.md): If you have forgotten or lost your password for logging into the UniVoxx portal, follow the 'Forgot Password' section. If you know your password and need to change it, follow the 'Change Password' section. - [SMS Guide](https://uvhelp.univoxx.com/articles/sms-guide.md): How to use the SMS feature in the UniVoxx portal - [SideCar GBX20 Configuration](https://uvhelp.univoxx.com/articles/sidecar-gbx20-configuration.md): The GRP2615 series supports the expansion module - Supports up to 40 contacts in different pages / connect up to 4 EXT modules. - [Two-Factor Authentication (2FA)](https://uvhelp.univoxx.com/articles/two-factor-authentication-2fa.md): This article provides step-by-step instructions for enabling Two-Factor Authentication (2FA) on your UniVoxx account to enhance security and protect your access. - [Whitelist an IP Address](https://uvhelp.univoxx.com/articles/whitelist-an-ip-address.md): How to Whitelist an IP address (Dynamic and Static) ## Guides - [Backup Internet Options](https://uvhelp.univoxx.com/articles/backup-internet-options.md): VoIP phones are 100% reliant on internet connectivity.  UniVoxx suggests customers have a backup ISP(Internet Service Provider) to help maintain availability during outages. - [Connecting a phone to Wi-Fi (Video)](https://uvhelp.univoxx.com/articles/connecting-a-phone-to-wi-fi-video.md): Below is a video showing how to connect a standard GRP2613W to Wi-Fi. - [How to Download and Install the UniVoxx Desktop App](https://uvhelp.univoxx.com/articles/how-to-download-and-install-the-univoxx-desktop-app.md): A how-to guide on how to download and install the UniVoxx Desktop Application. - [How to Login and Use the UniVoxx Desktop App](https://uvhelp.univoxx.com/articles/how-to-login-and-use-the-univoxx-desktop-app.md): A how to guide on how to use the UniVoxx Desktop Application - [Spam Calls](https://uvhelp.univoxx.com/articles/spam-calls.md): Manage spam caller ID. - [UniVoxx Phone How-To Video](https://uvhelp.univoxx.com/articles/univoxx-phone-how-to-video.md): - [UniVoxx Phone Training Video](https://uvhelp.univoxx.com/articles/univoxx-phone-training-video.md): The video shows you how to use a UniVoxx phone. ## Portable Phones - [Configure Wi-Fi Phones](https://uvhelp.univoxx.com/articles/configure-wi-fi-phones.md): How to connect the portable phones to Wi-Fi - [How to Connect a Portable to Wi-Fi](https://uvhelp.univoxx.com/articles/how-to-connect-a-portable-to-wi-fi.md): How to connect a Wi-Fi portable to Wi-Fi. - [Install the UniVoxx Softphone](https://uvhelp.univoxx.com/articles/install-the-univoxx-softphone.md): - [Portable Phone Guide](https://uvhelp.univoxx.com/articles/portable-phone-guide.md): This guide will apply to supported Wi-Fi phones. - [UniVoxx Mobile App Guide](https://uvhelp.univoxx.com/articles/univoxx-mobile-app-guide.md): How to use the UniVoxx mobile app - [Vtech Guide](https://uvhelp.univoxx.com/articles/vtech-guide.md): How to use various functions of the Vtech portable phones. ## Desk Phones - [Connecting Bluetooth Headsets](https://uvhelp.univoxx.com/articles/connecting-bluetooth-headsets.md): How to connect a Bluetooth headset to the GRP2615/2624 Models. - [How to Change Voicemail PINs](https://uvhelp.univoxx.com/articles/how-to-change-voicemail-pins.md): This article covers verifying and resetting the voicemail PIN. - [How to Edit Voicemail Greetings](https://uvhelp.univoxx.com/articles/how-to-edit-voicemail-greetings.md): How to Edit via the Portal and via the phone prompts: - [Standard Desk Phone Guide](https://uvhelp.univoxx.com/articles/standard-desk-phone-guide.md): This article covers the basic functionalities of the standard desk phone model. - [Supported Wi-Fi Desk Phones](https://uvhelp.univoxx.com/articles/supported-wi-fi-desk-phones.md): ## Onboarding - [Forbidden Extension Numbers](https://uvhelp.univoxx.com/articles/forbidden-extension-numbers.md): Certain extension numbers are restricted due to potential conflicts with 911 services and the increased risk of misdials. - [How to Switch to UniVoxx](https://uvhelp.univoxx.com/articles/how-to-switch-to-univoxx.md): What is required to switch to UniVoxx. - [Loss of Internet or Power](https://uvhelp.univoxx.com/articles/loss-of-internet-or-power.md): How to receive calls in the event of a power outage. - [Transfer Numbers from UniVoxx](https://uvhelp.univoxx.com/articles/transfer-numbers-from-univoxx.md): How to port numbers from UniVoxx. ## Faxing - [Faxing Troubleshooting](https://uvhelp.univoxx.com/articles/faxing-troubleshooting-2.md): How to troubleshoot various issues with faxing - [eFax Configuration](https://uvhelp.univoxx.com/articles/efax-configuration.md): How to create and configure an eFax - [eFax Guide](https://uvhelp.univoxx.com/articles/efax-guide.md): Our new eFax system allows for a lot of new features! One of the biggest is the ability to send eFaxes via email. ## Paging - [Paging Configuration](https://uvhelp.univoxx.com/articles/paging-configuration.md): How to configure paging groups. ## Speaker - [Overhead Speaker](https://uvhelp.univoxx.com/articles/overhead-speaker.md):